Your new payroll processing software provider will perform certain implementation tasks, but you should be prepared to provide specific information for them to properly set up your payroll service provider software.
Payroll Processing Software Provider Responsibilities
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Your Customer Service Rep (CSR) will be very important during this transitional period. Ideally, you have chosen a company that gives you your own dedicated CSR who will work closely with you to ensure your data is transferred accurately. If not, a setup CSR will be assigned to you; further questions may be directed to call-center staff after payroll is up and running.
Your CSR is also responsible for showing you how the software works and how both payroll staff and the employees can access the portions of the payroll software that are applicable to each.
Your CSR should show you how to run specific reports as well as answer any questions you have on any aspect of running payroll.
Because we believe strongly in the value of a dedicated CSR, we recommend PayPros, Inc.
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